Role: Retail Operations Assistant Manager

Reports to: Retail Operations Manager
Hours: 45 hours per week, Sunday–Thursday. 4 days per week also considered.
Salary: £34,000 FTE

Job Purpose

We are looking for an organised, commercially minded and hands-on Retail Operations Assistant Manager to join our growing Farm Shop team.

Working closely with the Retail Operations Manager, you will play a key role in leading the shop floor team and ensuring the smooth day-to-day running of the Farm Shop.

Alongside team leadership and customer service, you will support stock control, EPOS management, buying, merchandising and seasonal promotions. This is a varied role for someone who enjoys being at the heart of a busy retail environment and takes pride in keeping both the shop floor and behind-the-scenes operations running brilliantly.

Key Responsibilities

Team Leadership & Shop Floor Operations

• Support the Retail Operations Manager in the day-to-day running of the Farm Shop.
• Lead, motivate and support the shop floor team, providing a visible management presence throughout the day.
• Take responsibility for the Farm Shop in the Retail Operations Manager’s absence.
• Maintain excellent standards of customer service, product knowledge, presentation and merchandising.
• Support staff training and development and help coordinate daily team priorities.
• Deal confidently with customer queries and operational issues.
• Support opening, closing and cashing-up procedures.

Stock Control & Store Rooms

• Maintain strong stock control across the Farm Shop, including regular stocktakes and cycle counts.
• Oversee the organisation and management of store rooms and back-of-house stock areas.
• Ensure deliveries are efficiently received, checked, stored and replenished onto the shop floor.
• Monitor stock availability, rotation, wastage, overstock and slow-moving lines.
• Work with the Retail Operations Manager and Buying team to maintain appropriate stock levels.

EPOS, Buying & Reporting

• Support the day-to-day management and accuracy of the EPOS system, including new products, pricing and promotions.
• Work closely with the Buying team to implement new ranges, product changes and launches.
• Run and review regular sales and wastage reports, highlighting trends and areas requiring action.
• Help ensure accurate product and stock information is maintained across the business.

Merchandising & Seasonal Promotions

• Support the planning and delivery of seasonal promotions and key retail trading periods.
• Create and maintain attractive, commercially focused displays.
• Ensure promotions are correctly implemented across EPOS, signage and the shop floor.
• Identify opportunities to increase sales through merchandising, product positioning and seasonal activity.

Standards & Compliance

• Maintain excellent operational standards across the Farm Shop, deli, cheese, produce and back-of-house areas.
• Ensure procedures relating to food safety, health & safety, stock, cash handling and security are followed.
• Champion Peterley’s values around quality, seasonality, local sourcing and excellent customer experience.

Skills & Experience

• Previous retail supervisory or management experience is essential.
• A confident, positive team leader with excellent customer service skills.
• Highly organised, proactive and comfortable managing multiple priorities.
• Good commercial awareness and an understanding of sales, stock and wastage.
• Confident using EPOS systems and spreadsheets, or able to learn new systems quickly.
• Hands-on, with strong attention to detail and a willingness to take ownership.
• An interest in food, seasonality and high-quality independent retail.

Experience within a farm shop, food hall, independent retailer or premium food environment would be advantageous. Knowledge of deli, cheese, fresh produce or speciality food is desirable but not essential.

Working Pattern & Package

45 hours per week, Sunday–Thursday, with Friday and Saturday as the usual days off.

We would also consider 4 days per week, with salary calculated pro rata.

Some flexibility will be required to cover management holidays and key seasonal trading periods.

Salary: £34,000 FTE + discretionary bonus scheme

Additional Team Benefits:

• NEST Pension Scheme
• 15% discount in the farm shop, plants and Christmas trees
• 50% discount in the Barn Kitchen for yourself and up to three guests (excluding alcohol)
• Trade price plus VAT on case alcohol orders through the farm shop
• Additional team discounts on events throughout the year
• Epic staff parties twice per year
• Discounted gym membership and yoga classes
• 28 days holiday inclusive of bank holidays

Please apply with CV and Covering Letter to Carly carly@peterleymanorfarm.co.uk